Last updated: January 2026

Cat4 Privacy Policy — Our Commitment to Protecting Your Data

Cat4 takes the privacy and security of every user's personal data in Malaysia seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your information when you use the cat4 online entertainment platform. By registering or using this platform, you agree to the terms outlined here. Please read this document carefully before using our services.

Effective: 1 January 2026 | Version: 2.0

256-bit SSL Encryption Data Stored Securely No Sharing Without Consent Personal Access Controls 256-bit SSL Encryption Data Stored Securely No Sharing Without Consent Personal Access Controls Malaysia PDPA Compliance Secure Identity Verification Malaysia PDPA Compliance Secure Identity Verification

1. Information We Collect

Cat4 collects several categories of information to ensure a smooth, secure, and personalised user experience on our platform. All data collection is carried out transparently and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to know exactly what data we hold and the purpose for which it is used. Below we describe each category of information collected in detail.

Account Information

Full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and protect your account from unauthorised access.

Payment Information (MYR)

Local bank account details, e-wallet account numbers (such as Touch 'n Go and GrabPay), and transaction records in MYR. We do not store full credit card numbers — payment data is processed through licensed payment gateways using industry-standard encryption.

Device & Browser Information

IP address, browser type, operating system, screen resolution, device type, and session duration. This data is collected automatically to detect suspicious activity, optimise platform performance, and ensure consistent display across all devices.

Usage Data

Records of in-platform activity such as pages visited, games played, bets placed, session duration, and login frequency. This data helps us improve the user experience, surface relevant content, and monitor for unusual usage patterns.

Cookies

Small text files stored on your device to recognise your login session, save language preferences, and improve your browsing experience. You can manage or disable cookies through your browser settings, though some platform features may be affected.

Location Information

Approximate location data based on IP address is used to ensure the service is only accessed from permitted regions within Malaysia. We do not collect GPS or precise location data without your explicit consent.

2. How We Use Your Information

Cat4 uses the information collected solely for legitimate purposes necessary to operate our online entertainment platform efficiently, securely, and responsibly. We will not use your data for purposes unrelated to the services we provide. All data use is subject to the provisions of PDPA 2010 and the guidelines of the Malaysian Communications and Multimedia Commission (MCMC). The following are the primary purposes for which cat4 uses your information.

Account Management & Identity Verification
To create, verify, and manage your user account, process deposits and withdrawals in MYR, and ensure that only the legitimate account holder can access the cat4 platform.
Platform Security & Fraud Prevention
To detect and prevent fraudulent activity, money laundering, multi-account usage, and any other security threats that could compromise the integrity of the platform or other users in Malaysia.
Service Improvements
To analyse usage patterns, identify technical issues, develop new features, and tailor platform content to better suit the needs of users in Malaysia.
Service Communications
To send transaction notifications, security alerts, service updates, and important information related to your account via email or in-platform messages.
Legal Compliance
To meet our legal obligations in Malaysia, including AML (Anti-Money Laundering) requirements, reporting to relevant authorities, and retaining financial transaction records for the prescribed retention periods.

3. Cookies & Tracking Technologies

Cat4 uses cookies and similar tracking technologies to enhance platform functionality and deliver a more personalised experience to every user. Cookies are small data files automatically stored on your browser or device when you access our website. These technologies allow cat4 to remember your preferences, maintain your login session securely, and optimise page performance. We use several types of cookies as described below.

Essential Cookies

Required for core platform functions such as login authentication and session security. These cookies cannot be disabled, as the platform will not function without them.

Analytics Cookies

Collects anonymised data on how users interact with the platform to help us understand which pages are visited most frequently and where navigation issues occur.

Preference Cookies

Saves your language preferences, display settings, and game choices so your experience on cat4 feels personalised and consistent every time you log in.

You can manage or delete cookies at any time through your internet browser settings. However, disabling essential cookies may affect your ability to fully use the features available on the cat4 platform. For more information on managing cookies in your browser, please refer to your browser's official documentation.

4. Data Storage & Security

Cat4 stores all user data on servers protected by industry-grade encryption and strict physical security measures. We use Transport Layer Security (TLS) protocols to safeguard all data transmitted between your browser and our servers from third-party interception. User passwords are stored in hashed form that cannot be decrypted by anyone, including cat4's own staff. Financial data such as banking information and MYR transaction records are stored in an environment that complies with international payment security standards.

We retain active account data for as long as your account remains active on the cat4 platform. After an account is closed, certain records will be kept for the minimum period required under Malaysian law for compliance, audit, and resolution of any outstanding disputes. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures. cat4 also conducts regular security audits and penetration testing to identify and address any system vulnerabilities before they can be exploited.

Our Security Measures

256-bit SSL/TLS encryption for all communications

Two-factor authentication (2FA) is available for all accounts

Account activity monitoring 24 hours a day, 7 days a week

Role-based access control for internal staff

Automatic data backups across multiple data centre locations

Independent security audit every six months

5. Sharing Information with Third Parties

Cat4 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without your explicit consent. However, in certain limited and legitimate situations, we may need to share data with the following parties to ensure smooth platform operations and compliance with Malaysian legal requirements.

Payment Service Providers

Licensed payment gateways and local Malaysian banks that process your MYR deposit and withdrawal transactions. They receive only the minimum data required to complete each transaction and are bound by strict confidentiality agreements.

Regulatory Authority

Malaysian government agencies, financial intelligence units, or law enforcement authorities when cat4 is legally required to disclose information for criminal investigations, AML compliance, or valid court orders.

Technical Service Providers

Cloud infrastructure providers, cybersecurity services, and customer support platforms that assist us in running our technical operations. All such parties are bound by strict data processing agreements and are not permitted to use your data for their own purposes.

Merger or Acquisition

In the event that cat4 is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. Users will be notified in advance, and the receiving party will be required to uphold an equivalent privacy policy.

Cat4 will not share your data with third-party advertisers or data brokers for targeted advertising purposes. Any data sharing beyond the scope described above requires your prior written consent.

6. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), every cat4 user holds certain rights in relation to their personal data that we hold. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe. Any request relating to personal data rights may be submitted in writing to the cat4 support team through the provided channels. The key rights you hold are outlined below.

You have the right to request a copy of all personal data that cat4 holds about you at any time. Data access requests will be processed within 21 business days from the date the request is received. We will provide the data in a readable and easy-to-understand format. Your first access request is free of charge; subsequent requests may be subject to a reasonable administrative fee. To submit a request, please contact the cat4 support team with your account number and proof of identity verification.

If you find that the personal data we hold about you is inaccurate, outdated, or incomplete, you have the right to request that cat4 correct or update it promptly. You can update basic information such as your phone number and email address directly through your account settings page. For corrections to more sensitive information such as your full name or date of birth, valid supporting documents may be required for verification purposes. cat4 will complete the correction within 14 business days from the date a complete request is received.

You have the right to request that cat4 delete your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose or when you withdraw previously given consent. However, this right is subject to our legal obligations to retain certain records for the minimum periods prescribed under Malaysian law. If your account has an outstanding balance or an unresolved dispute, the deletion request may be deferred until the matter is fully resolved. cat4 will communicate our decision within 21 business days from the date the request is received, along with an explanation if the request cannot be fully fulfilled.

You have the right to object to the processing of your personal data for certain purposes, such as promotional communications or behavioural analytics. You may unsubscribe from promotional communications at any time via the unsubscribe link included in every email we send, or through the notification settings in your account. Requests to restrict data processing will be reviewed within 14 working days. cat4 will cease processing such data unless there are compelling legitimate grounds or legal obligations that require us to continue.

7. Changes to This Privacy Policy

Cat4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material or significant changes will be communicated to registered users via email notification or a prominent notice within the platform at least 14 days before the changes take effect. The most recent update date will always be displayed at the top of this page so you can identify the version of the policy you are reading. Your continued use of the cat4 platform after any changes take effect will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. If you disagree with any changes made, you have the right to close your account and discontinue use of cat4's services before those changes take effect. For any enquiries regarding policy changes, the cat4 support team is available to assist you through the provided channels.

8. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how cat4 handles your personal data, our team is ready to listen and assist. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and providing clear, satisfactory explanations. You may contact cat4's Data Protection Officer using the details below.

Privacy Support Email

Privacy@cat4.ws

Response within 2 business days

Online Support

Available 24/7 via Live Chat on the cat4 platform

For urgent account-related enquiries

Jurisdiction

This policy is governed by the laws of Malaysia

PDPA 2010 & related legislation

FAQ

Visit our FAQ page for quick answers

Covering privacy and security questions

If you feel that cat4 has not handled your privacy complaint satisfactorily, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the official regulatory body under the PDPA 2010. cat4 cooperates fully with the relevant authorities to ensure the privacy rights of all users in Malaysia are properly protected.

Still Have Questions? We're Here to Help

The cat4 team is always on hand to help you understand how we protect your privacy. Visit our FAQ page or log in to manage your account privacy settings directly.

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